Product Portfolio

Non-insurance products provided by FirstAssist Services Limited

Health & Wellbeing Service: Telephone advice and information provided by a team of doctors and nurses with a unique combination of Medical expertise. Providing general guidance, information and support on a wide range of Medical issues.

Sickness Absence Service: A tailored solution to Sickness and Absence monitoring and management, offering access to an independent Helpline service operated by experienced nurses. An integrated approach to employee well-being, promoting early return to work through liaison with relevant employee benefits services and HR.

Overseas Medical Assistance: A 24-hour operations centre staffed by a multi-lingual team of Medical professionals and operational staff, providing a full range of Medical support to assist individuals across the world.

Medical Helpline: Operated by a team of doctors and nurses with a unique combination of Medical expertise, the Helpline is further enhanced through the use of the latest computerised clinical and Medical material.

Overseas Travel Assistance: Provision of pre-travel advice and also information in the event of non-Medical problems abroad e.g. lost passport, referral to English speaking lawyers, luggage assistance and emergency cash advances.

Counselling services and Employee Assistance Programmes (EAP): These programmes combine telephone and face to face counselling with legal advice and information, providing a valuable employee benefit. All services are individually tailored to complement existing Human Resource and Occupational Health resources.

Consultancy Services: Providing a range of consultancy services to assist with employment training, document vetting, drafting and consultancy visits, Health and Safety risk audits, skills training and employment tribunal representation.

BusinessCare: Available via the Internet. BusinessCare provides invaluable information, advice and support regarding five vital business areas - Employment, Health & Safety, Legal, Tax & VAT and Employee Health and Wellbeing. All supported via a 24/7 expert advice service. An online buying community is available as well as a standard Employee Assistance Programme for employees.

Legal Advice: A team of in house legal consultants offering 24 hour confidential expert advice in an immediate and practical manner. Advice on all areas of law is available including consumer issues, employment problems, property matters and relationship difficulties e.g. divorce, matrimony.

Rehabilitation Services: A dedicated service operating independently of the claims process, providing rehabilitation and healthcare to claimants through First Assist's carefully selected network of healthcare providers.