Policyholders

If you are enquiring about a FirstAssist Insurance Services policy, please use the contact details below which are designed to put you in touch with the right department at FirstAssist.

Where you have received correspondence from us or one of our business partners, we would advise you to use the relevant phone number and email address provided. Please remember to quote your policy number and/or any reference number, which can be found in your documentation.

Personal Accident, Hospital Cash Plan and Mortgage, Income or Payment Protection

If you have an enquiry about any of these insurances, you can contact us as follows:

Call us on: 0870 380 3323

Email us at: existingbusiness@firstassistinsurance.co.uk

Write to us at: FirstAssist Insurance Services Limited, 1 Drake Circus, Plymouth PL1 1QH.

Travel Insurance

If you have an enquiry about travel insurance, you should refer to your welcome pack as this contains the relevant phone numbers and email addresses for your scheme.

Your welcome pack includes your policy documentation.

Other Queries

If you have any other enquiry, you can contact us as follows:

Call us on: 0870 380 3323

Email us at: existingbusiness@firstassistinsurance.co.uk

Write to us at: FirstAssist Insurance Services Limited, 1 Drake Circus, Plymouth, PL1 1QH.